TECHNICAL SUPPORT

The mission of Vicon’s Technical Services Team is to provide world-class Technical Support to our customers and exceed their expectations. Our customers can expect prompt and professional support with the goal of making them knowledgeable and successful with our product line.

SMS Technical Support click here

Support Tools

Maximum Cable Distance Calculator
Lens Calculator

Software Downloads

Vicon equipment
ViconNet

Literature Downloads

Technical Bulletins

Sections

1 - Digital Video Recording Systems

2 - Programmable Controls and Matrix Switching Systems

3 - Camera Dome Systems and Cameras

4 - Multiplexers, Motion Detectors and Quads

Technical Tips
Click on the link to download the tech tip in PDF format

Digital Video Management System (pre-installation guide)
Coaxial Cable Selection for CCTV
Coaxial Connectors
Lens Backfocus and Adjustment Procedures
Power Cable Distances
Data Quick Tester (RS422)
Data Connections (RS422)
Termination Boxes and Interconnections
Installation Tips
RS422 Data Standard
RS422 Data Protocol
RS232 Data Standard Protocol
RS485 Data Standard
Understanding Watts and Volt Amperes

Interconnect Drawings

Digital Video Recording Systems
Programmable Controls and Matrix Switching Systems
Camera Dome Systems and Cameras
Multiplexers, Motion Detectors and Quads
Pan-and-Tilt Devices
Monitors
Time-Lapse Recorders
Video Signal and Fiber-Optic Transmission Equipment

Contact Technical Support

Before calling us, please take a look at our online training videos. They may eliminate your need to speak with tech support personnel.

US and International
Director of Customer Service, Kenneth Rohan

Contact Technical Support:
US 1-800-348-4266 Press Option 2
Outside the US – 1-631-952-2288
technicalsupport@vicon-cctv.com

Europe and Middle East
Director of Technical Services, Guy Nixon

Contact Technical Support:
UK +44 1489 566330
France & Benelux +32 27128780
Italy +39 02 95938250
Spain +34 91 301 61 42
support@vicon.co.uk